Refunds and Returns Policy
Effective Date: June 9, 2023
Thank you for shopping with MB’s Creative Brush. We appreciate your support and strive to provide you with high-quality physical products. Please read the following policy carefully to understand our approach to refunds and returns.
- Refunds and Returns
- Due to the nature of our business and the customization involved in our products, we do not offer refunds or accept returns unless the product arrives damaged or defective.
- We take utmost care in packaging and shipping our products to ensure they arrive in excellent condition. In the unlikely event that your product is damaged or defective upon receipt, please follow the process outlined in section 2.
- Damaged or Defective Products
- If your product arrives damaged or defective, please contact us within 3 days of receiving the product.
- To initiate the process, please email us at mbcreativebrush@gmail.com, providing your order details, including the purchase date, order number, and a description or photo of the damaged or defective product.
- Our customer support team will assess your case and guide you through the return and replacement process.
- Please note that you may be required to provide additional information or return the damaged or defective product, as deemed necessary by our customer support team.
- Contact Information
- If you have any questions or need assistance regarding damaged or defective products, please contact our customer support team at mbcreativebrush@gmail.com.
- Our business address is: MB’s Creative Brush 210 Maple Drive Ashville, NY 14710
- Changes to the Refunds and Returns Policy
- We reserve the right to modify or update this refunds and returns policy at any time. The updated version will be posted on our website, and the changes will be effective immediately.
While we do not offer refunds for our physical products, we are committed to ensuring your satisfaction. If you encounter any issues with the product or have concerns, please reach out to our customer support team, and we will work with you to find a suitable resolution.
By using our website and purchasing our products, you signify your acceptance of this refunds and returns policy. If you do not agree with these terms, please refrain from using our website or making a purchase.
We appreciate your understanding and look forward to serving you with our quality products and excellent customer service.
Sincerely,
MB’s Creative Brush